Employee engagement is the result of happy employees. And that is, of course, one of your goals as an HR-manager. You want your employees to be passionate about their work. You want them motivated and make them feel as if they are not working at all.
Then there is some great news awaiting for all HR-managers. It is mainly up to you to have an impact on employee engagement. How? By providing a great employee experience (EX), according to Glintic. This research reflects the impact of HR departments on employee engagement. 75% of organizations with highly engaged employees are investing a lot in HR and EX.
I will list down 8 tips that will help you increase employee engagement within your organization.
1. Internal communications should be at the heart of your business
Internal communication is key for increasing employee engagement. Employees value communication. 74% of employees want to receive company messaging on a regular basis. 85% however shares that this is not happening at this moment.
How do you make sure your internal communication runs smoothly? The answer is technology. More than 90% of your employees own a smartphone. So this is your opportunity. Implement an app through which all employees can easily receive and send messages.
2. The onboarding process: make sure it’s on your list
Picture this, the onboarding experience for your non-desk workers often works like this:
- Your employee is not properly introduced to his new colleagues in his shift. Often other colleagues do not even know a new employee is starting.
- The new hire receives an overload of new information. Or the new hire has to start working immediately and feels lost.
- Your new employee misses lunch because no one told him what the regular lunch times were.
- The new hire goes home. Tired and unsatisfied. He did not get a great first impression and he wonders if he still wants to work for your organization.
This can be improved. Ensure that you prepare your employees before they start their first day. Make them go through an online pre-boarding volgen over jouw bedrijf en de werkzaamheden die ze gaan doen. Zo voelen nieuwe medewerkers zich meer welkom en verloopt het inwerkproces veel soepeler.
3. Focus on your employee’s development and offer trainings
“My frontline staff does not feel the need to develop themselves.” Nonsense. Your employee does feel the need for development. Whether it is about developing a new skill or being promoted from cashier to desk clerk: personal development makes them happy.
Turns out, employees who do not feel any level of autonomy feel less involved with the organization. Your non-desk employees need skill development. Only 15% of lower engaged organizations offer growth potential as compared to 44% of all highly engaged organizations.
92% of retail employees indicate that they value receiving training. Nevertheless, almost 33% of them do not receive training at all. There is still a lot of work to be done here.
4. Appreciation is crucial for increasing employee engagement
Say ‘thank you’ to your employees as many times as possible. According to Harvard Business Review you should give positive feedback at-least three times more often than negative feedback. Your employees will be way more satisfied. This applies to at least 71% of highly engaged organizations. They pay a lot of attention to employee appreciation in comparison with 41% of less engaged organizations.
A great tip to put into practice: use an app. De Flex-Appeal’s app makes it possible to put employees in the spotlight on the timeline. With this app it is also possible to thank your employees personally by direct messaging. Some organizations work with ‘thank you cards’. You can send those cards to the personal address of your employees. Of course, the old school ‘thank you’ also still works. Key takeaway here: Pay attention to your employees and show them your appreciation.
5. Make sure that all basics on the physical work space are there
Sounds simple, but did you know that this often goes wrong?
Make sure that your physical workspace feel great for your employees. This sounds straightforward, but we see that this often goes wrong for organizations in the retail and hospitality industry. It’s about simple things, but they have huge impact on your employee’s engagement:
- The coffee machine that is always out of order
- Unhealthy snacks
- Employees need to bring their own lunch or dinner
- Social areas (such as the canteen) that smell bad
- Dirty dustbins
- Dirty toilets
You can easily solve those things. It is therefore a quick win when this is not well-organized. According to Forbes 87% of employees would remain longer at their employer when the basics are there in the physical working space.
It might not be easy to find out if your employees are satisfied with your company. An app that you can use for communication with your employees would be a solution to this problem. You can find more information here.
6. Make it possible for your employees to become friends
Having great relationships with your employees is a crucial factor for employee engagement. However, for non-desk workers it is more complicated to build relationships at work than for desk-workers.
Non-desk workers work rotating shifts. Therefore, your complete staff is never there at the same time in the workspace. In addition, they are not working together in one workspace and they don’t have the same work breaks. Therefore, it is not easy getting to know each other.
And this is just super important! When we have friends at work, we will be more motivated and get the feeling that our work matters,. according to research from Gallup.
Team building is the perfect way to increase job satisfaction and employee engagement. You could for example choose for a game night or sports activities. The sky's the limit, as long as it fits your team.
7. Connect work goals to your employee’s work
Make sure goals and work activities are clear for your employees. This has a huge impact on employee engagement. Employees care about the meaning of their work. They want you to pay attention to this.
Heads-up: This is getting more and more important in the future. Your workforce will exist of Millenials and Gen Z. The meaning of their job is more important for them than a good salary, according research.
How to put employee engagement into practice? It starts with informing your employees. Give them weekly and monthly updates about your company’s goals and show them how they contribute to this.
8. Listen to your employees and give them a voice
Employees feel appreciated when you give them the feeling that you listen to them. This is crucial for increasing employee engagement.
Create a feedback culture. Employees must have the feeling that they can be honest about what could be improved and vice versa. This makes them feel more valued.
How to get started? Start using polls and allow your employees to give suggestions via your employee experience platform.
Key takeaway: start implementing an app and increase employee engagement within your organization
Start implementing these 8 tips. Digitize your business. Find a platform with which you can train and onboard your employees. Implement an all in one solution and connect this with your existing systems. Get a free demo for more insights with one of our experts.