Privacy policy

We are Flex-Appeal (“Flex-Appeal”, “we”, “us”). We respect your privacy and personal life, but sometimes we need personal information from you. In this statement you can read which data we use and how we store, protect and process this data. This privacy policy applies to our website www.flex-appeal.nl (“Website”), our online application (“App”) and the services that we offer (“Services”). We treat your personal data in accordance with the General Data Protection Regulation (“Relevant Legislation”).

Flex-Appeal never sells personal data to third parties. You have control over your personal data at all times.

Under 16 years of age

If you are under the age of 16, you need permission from your parents or legal guardian to use our Website, App and Services.

Personal Data

In order to be able to offer our Website, App and Services, we process personal data. The term "personal data" means information that can be used to identify you as a person. This definition is in accordance with the Relevant Legislation.

Your Consent

We may store your information at various times, such as when you visit our Website, create an account on our Website or App, use our Services or contact us. We may process your data because we request your permission through this privacy policy. Moreover, we need your information to execute the agreement between you and us. If you choose not to share your information, we cannot provide our services to you.

Furthermore, we will not process your data without your permission, unless we are legally obliged to do so.

What information do we collect and what do we do with it?

To use our App and Services, we need the following information from you:

  • Your name;
  • Your age;
  • Your date of birth;
  • Your phone number;
  • Your email address;
  • Your IP address;
  • A photo that shows an identifiable image of you.

We also collect some information from you that is not personal when you use our Website or App, such as:

  • The name of the browser you use;
  • The operating system you use;
  • The type of device with which you connect to the Website or App.

Newsletter
Flex-Appeal offers newsletters. This way you stay informed of new developments and other news. To be sure of your permission, we use the opt-in system for newsletters. This form of communication always includes an option to unsubscribe. Or you can unsubscribe at any time by sending an email to privacy@flex-appeal.nl.

Security

We do everything we can to protect your personal data against loss, destruction, use, modification or distribution of your personal data by unauthorised persons. As a result, those who have nothing to do with your data cannot access it. We do this through the following measures:

  • Securing network connections with Secure Socket Layer (SSL), or similar technology, so that the data is always sent safely to and from the relevant device;
  • Security of the data in accordance with the ISO 27001 standard;
  • The access to stored data is limited to a strict number of Flex-Appeal employees;
  • Confidentiality statements for each employee;
  • Sensitive personal data such as passwords are stored by means of encryption;
  • Data is regularly automatically copied via a secure and encrypted connection to other data centres at other locations;
  • We will not keep your personal data any longer than we need it for the purposes described above.

Retention Period

Flex-Appeal will keep your personal data for as long as necessary for the purposes described in this privacy policy. This means that we keep your personal data for at least the duration that you use our services. We delete all related personal data thirty (30) days after the Agreement is terminated. When the User is removed within the Service, we use a retention period of thirty (30) days.

With whom do we share your personal data?

Processors
Other parties may receive your data from us. We agree with these parties through a processing agreement that they will handle your data with care and that they will only receive the data necessary to provide their service. These parties only use your data in accordance with our instructions and not for your own purposes. We may, for example, pass on your data to Intercom, Hotjar and Google Analytics. They handle the storage of the data and the analysis of the behaviour in the Website and App. These parties are "processors" within the meaning of the Relevant Legislation.

Transfer of Data

We will only process your data within the European Union. Outside the European Union, we only process your data if that country offers an adequate level of protection for your data.

Without your permission we will never pass on your data to other countries or parties other than those mentioned above.

Links

There may be links to other websites on our Website and in our App. We are not responsible for the content or privacy protection of these websites. We therefore advise you to always read the privacy policy of the website in question.

Cookies

A cookie is a small text file that is sent to the browser via the server of a website. The browser then saves the file on your device. Your device will receive a unique number, which our site will use to recognise the device at a later date.

We may use cookies to improve your experience on our Website. Cookies also ensure that the Website is fast, you can visit our Website safely and we can detect errors on our Website.

By storing cookies, we also ensure that:

  • You remain logged in on the Website;
  • The website is fast;
  • We can detect errors and inconveniences on the Website;
  • We can test new additions and improvements.

You can always delete or disable cookies yourself via the browser settings. Cookies will no longer be stored when you visit our Website. Please note: without cookies, our Website may not work as well. For more information about which cookies we use you can view our cookie policy at www.flex-appeal.nl/cookiebeleid.

Change in privacy policy

We may make changes to this privacy policy. If we change the privacy policy to a significant degree, we will publish a notification on our Website and in our App together with the new privacy policy. We will notify users registered with us with their email address of any changes. If you are not registered as a user, we recommend that you regularly consult the Website and this statement.

Your Rights

The information we collect from you is personal. You have the following rights:

  • You may request to view your data;
  • You may request correction, limitation or deletion of your data;
  • You may request a copy of your data. We may also pass this copy on to your request to another party, so that you no longer have to do this yourself;
  • You may object to the processing of your data;
  • You may file a complaint with the Dutch Data Protection Authority if you think that we are processing your data unlawfully;
  • You may always withdraw your permission to process your data. From the moment you withdraw the permission, we may no longer process any data from you.

For other questions or comments about our privacy policy you can contact us by using the details below.

Contact

Flex-Appeal B.V.
Stationsplein 45 
3013 AK 000034989587
KvK-number: 66358299
(+31) 10 268 14 60
privacy@flex-appeal.nl